The successful applicant will be:

• Passionate in providing high quality customer service to guests.
• Organised and efficient.
• Outgoing and positive when communicating to guests and within the company.
• Ability to work within a team environment, whilst also being able to work on their own initiative.
• Flexible to work weekdays, weekends, and evenings.
• Available to work key holidays such as bank holidays, Christmas, Easter.

What is involved with the roll?

• Providing high quality customer service through face-to-face and electronic interactions.
• Completing daily check in and check outs, whilst also building a rapport with guests and fellow team members.
• Managing and sending invoices to guests and members of the Flat Cap Team.
• Using various online platforms to make reservations for both restaurant and room bookings.
• Using Microsoft Office applications such as Word, PowerPoint and Excel daily.
• Support reservations and site teams with day-to-day tasks.
• Professionally relay calls and messages to multiple departments and management.
• Conduct room inspections prior to guest’s arrival.

Why work for Flat Cap?

• 30% discount on Food & Drink across the group, in any one our site
• Our sites occupy prime locations across Cheshire where staff benefit from high volume tips on a weekly basis
• 28 days (inclusive of bank holidays)
• Extra holiday day for Birthday
• Anniversary cash bonus on the anniversary of your employment (based on fulltime hours)
• Working in highly regarded locations that are featured across many high-profile platforms and the opportunity to work with people across the media and sports world.
• Lots of opportunities for progression across any of our sites and head office roles
• Company pension scheme

We aspire to have a diverse and inclusive workplace culture and we encourage applicants from all cultures and backgrounds to apply and join us here at Flat Cap.

Salary:

Up to £26,000